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West Medical Center

Outpatient


Procedures when receiving treatment

[Initial examination (people receiving treatment for the first time)]

* People with a referral letter
Fill in a medical care application form, and present it along with your referral letter / health insurance card etc. at the ① Community Healthcare Cooperation Counter.
* People without a referral letter
Fill in a medical care application form, and present it along with your health insurance card etc. at the ④ General Reception (new visitors’ reception).

[(Follow-up examination (the second and subsequent appoints with the same clinical department))]

*People with a reservation
Put your patient registration card into one of the “revisiting patients reception machines” located on the first and second floors of the hospital, and receive your outpatient treatment record.
・ If you need to change an appointment day, contact the outpatients reception by the previous day (weekdays 2:00 p.m. to 5:00 p.m.)
(On some occasions you will be able to change the day and time by phone, on others you may not)
*People without a reservation
Present your patient registration card and health insurance card at the ④ General Reception or the health insurance card checking corner at the general information desk,
and request the clinical department you wish to receive treatment from.
*People visiting for a test only
Put your patient registration card into one of the “revisiting patients reception machines” located on the first and second floors of the hospital, and receive your outpatient treatment record.

Paying your bill

After your consultation, please submit your "Outpatient Visit Form" or "Basic Schedule" to the ⑤ Accounting (Calculation) counter. Payment is generally made via the "Automated Payment Machine" or "Post-Payment (Patient App (Wellcne))." Please note that we also accept credit cards such as JCB and VISA at the automated payment machines.

☞Point
The functions available in Wellcne are as follows: Post-payment service, call notification, prescription transmission to pharmacy, and day-before notification for appointment.
However, prior registration of a credit card is required for deferred payment.
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