Nagoya City University Hospital

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1-Kawasumi, MIzuho-cho, Mizuho-ku,
Nagoya City Zip Code 467-8602
TEL:052-851-5511

Inpatient Guide

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Admission Arrangements
  • Admission to Nagoya City University Hospital is mainly on an elective basis.
  • All elective inpatient admissions require prior authorization, and your admission date will be pre-arranged.
  • We will arrange your admission and a hospital staff in charge will notify you of the date and time to come to the hospital.
  • Private Room Request
  • Hospital in-patient rooms are in the private or shared rooms (4-beded), and you may request a private room.
  • All requests for Private Rooms are considered and granted where possible.
  • Please request to your physician on your out patient consultation, or your ward nurse after your addmission.
  • Room charges are not covered by Japanese National Health Insurance and are 100% self-pay.
General Inquiries
Weekdays 09:00-17:00

Tel:052-851-5511

Preparation
  • Documents and Medical Records
  • Valid Passport, Valid Alien Registration Card (Resident Only)
  • Application for admission
  • Patient ID card
  • Japanese National Health Insurance card, or health insurance related documents
  • Relevant X-Rays, CT or MRI films, clinical laboratory data in your possession (if any)
  • Letters or reports from your doctor or another hospital (if any)
  • Current Medications
  • All medications you are currently taking, including herbal and natural remedies, and/or medication record from your doctor or local pharmacy. Please ensure you bring these medications in the original bottles or packaging they were dispensed in.Also bring a list of medications to which you are allergic or sensitive.
  • What to bring in to hospital

Storage space on the wards is very limited.

Please pack light and bring only those items necessary during your stay.

It may help to put your name in your personal items to prevent them getting lost.

Clothes

  • Night Clothes (Pijamas, Nightrobes, Yukatas etc.)
  • House coat, dressing gown
  • Hepatology/Pancreatology
  • Non-slip footwear/slippers and socks
  • Underwears
  • Comfortable casual clothing and shoes (for you to wear home or if you wish to dress during the day)
  • No rental gown available

Personal Items

  • Tea cup, coffee mug, water jug, thermos
  • Dentures with a denture cup or suitable plastic container with a lid, denture cleaner
  • Eyeglasses, hearing aids with a container for storage.

Toiletries/Health Aids

  • Hair brush, comb
  • Soap, cleansing foam
  • Shampoo and conditioner, shower cap
  • Toothbrush, toothpaste, mouth wash, and other tooth care item
  • Paper tissue, wet wipes
  • Face flannel, towels (hand and bath)
  • Shaving kit
  • Sanitary protection

Other items

  • Personal seal (if any)
  • Writing materials
  • Clock
  • Reading materials (books, magazines), handicraft etc.
  • Small changes for telephone, magazines etc.
  • Other items as advised by medical staff members on consultation.
Daily supplies can be purchased at the hospital shop and vending machine on B1F.
  • NOT TO BRING
  • Large sums of cash, any valuables or jewellery as the hospital takes no responsibility if they are mislaid, loss or damage.
    Foods and Flowers.
    Personal electric devices such as radios, hair dryers, electric razors, and fans. Battery-operated appliances are permitted.
Day of Admission
  • Please arrive at The Hospital at the requested time and report to 【Window 9】on the 1st floor of Wards/Medical Center.
  • After you are admitted, you will be brought to a ward and a nurse will help to settle you in.
  • Your physician and nurse will explain treatment plan, ward routine and rules together with other relevant information to you.
  • Wheel chairs are available at hospital main entrance and around 【Window 9】 on the 1st floor of Wards/Medical Center.
    If you need any assistance, please just let us know.
  • Floor Map
During Your Hospital Stay

We strongly believe that you need rest in order to recuperate as quickly as possible.

Therfore please follow the instructions from physicians, nurses and other hospital staff members.

Also please follow the hospital’s rules and regulations during your stay – these include considering other patients and hospital staff. (for example, by using headphones when using a personal radio or TV in shared room).

Physical and non-physical violence/aggression towards staff and/or others in the facility will not be tolerated.
Any such acts may lead to discharge.

  • Attendant
  • Inpatient care is provided by our professional staff menbers on a 24-hour basis, seven days a week.
  • No attendant is required, unless approved by your physician
  • Identification wrist band
  • You will be given a hospital identification bracelet that will include important information such as your name and your hospital identification number.
  • Be sure to wear your identification bracelet during your entire stay, including when you sleep over or go outside.
  • The hospital ID bracelet is our way of identifying you, and hospital staff should check your ID bracelet before tests, treatments or procedures etc.
  • Laundry
  • Coin operated laundry equipments are at 6F Wards/Medical Center
  • Lights out
  • There is a strict lights out at 22:00. (21:00 in Pediatric ward)
  • Meals
  • Nutritious meals are produced daily by our catering team.
  • You’ll usually be able to choose your meal from a choice of 2 different main dish for lunch and dinner, and bread or steamed rice at your request each meal.
  • The meals are designed in consultation with a dietitian, however should you have any special dietary requirements based on cultural or religious practices, please discuss these with your nurse or physician, we are happy to oblige.
Meal times are approximately:
Breakfast : 07:30 ~
Lunch : 12 noon ~
Dinner : 18:00 ~
Because your physician may have ordered a special diet as part of your hospital care, we request that you talk to your nurse before eating foods brought by family or friends. Cooking in the ward and having delivery services are strictly forbidden.
  • Mobile Phone
  • Mobile phones are allowed only in the designated area within the hospital facilities.
  • Turn off your cell phone in the hospital building to help prevent dangerous interference with critical care equipment
  • Smoking
  • Nagoya City University Hospital have implemented Smoke Free Policy.
  • Smoking is strictry prohibited within the hospital premises or property.
  • The Smoke Free Policy applies to all staff, patients, residents, visitors and contractors.
Visitors
  • General Visiting Hours

Weekdays

15:00-19:00

Saturdays, Sundays, National holidays,
and the New Year holidays

13:00-19:00

  • We welcome your family members, friends and other guests in our hospital, as we know those visitors can be good medicine for you.
  • However, patient care is our primary concern and we request you to encourage your visitors to adhere to visiting hours.
  • We also ask that you and your visitors respect the needs and wishes of other patients who are sharing your room, and hospital amenities.
  • Physician or nursing staff may restrict or limit your visitors upto your conditon and/or medical care needs.
  • Young children are not encourage to visit patient floors in order to avoid the risks of infection.
  • As the hospital are responsible for protecting the privacy and confidentiality of our patients and patient information. we will deny inquiry about the patient’s general condition and location of an inpatient by telephone. 
Discharge
  • Your doctor will, at an appropriate time, advise you when you can expect to be discharged.
  • However, your actual condition and rate of recovery may hasten or delay the actual date of discharge.

  • You will receive discharge instructions and any necessary prescriptions that you will need at home.
  • Before you leave, be sure you know how to continue your care at home and when you need to see your doctor(s) for follow-up care.

You or your sponsor must settle your hospital bill at the time of discharge

Payment can be made by cash, or major credit cards.

Outpatient Facilities
【1F General Reception】at 【Window 5】 the Automated Pay Station

or

Wards/Madecal Center 1F 【Window 9】 All Day

 

Inquiry abut your hospital bill

Medical Administration Division

Outpatient Facilities 1F

Weekdays 08:30-17:00

  • If you need a medical certificate, make sure you request it well before discharge.
  • Outpatient Facilities 【1F General Reception】at 【Window 1】.

The discharge process involves several activities and departments.

Your nurse will assist you in the discharge process